In-office Mailroom Clerk I, II, or Sr. in Winston-Salem at National General Insurance

Job Description

National General is seeking a Mailroom Clerk to work in-office Monday - Friday from 9am - 5:30pm EST. The ideal candidate will have a keen attention to detail, and be skilled in basic administrative duties (sorting mail, delivering said mail to the appropriate person, and have proficiencies in administrative computer tasks).

Address this person will be reporting to Monday - Friday 9am - 5:30pm EST is: 450 W Hanes Mill Rd #101 Winston-Salem, NC.

Job Summary:

The Mail Center Operations Associate II operates high speed/large capacity automated mail center equipment while performing all production-related functions with quality and efficiency. With minimal supervision, Associate II operates high speed/large capacity automated equipment and completes a range of mail center functions.

Key Responsibilities:

• Understands and achieves quality and timeliness expectations within specific areas of responsibility

• Performs peer spot-checks, as needed

• Verifies document quality; quality checks include machine set up, tap test, print and indicia verification; takes corrective action or escalates, as needed

• Prioritizes workflow according to Service Level Agreements; meets the established standards for all processes, to maintain the overall work condition

• Adheres to departmental and OSHA guidelines; adheres to equipment safety and environmental compliance standards and practices and monitors and alerts coworkers and leaders of safety issues

• With minimal supervision, responsible for some set up processes and maintaining supply levels; equipment may include:

  • Roll feed and cut sheet printers

  • Insert equipment

  • Pre-sort mail equipment

Preferred Qualifications:

Education and Experience

• High school diploma or equivalent

• 0 – 2 years of related experience

Certificates, Licenses, Registrations

• Trained, certified and/or licensed in equipment usage

Functional Skills

• Demonstrates the ability to anticipate, identify, reproduce, and resolve simple problems in area of specialty, including business, process and technical problems

• Responds in a positive, constructive manner to issues, problems, questions and concerns

• Follows directions and completes a range of responsibilities and processes with minimal supervision and guidance

• Proficient in the use of basic PC commands and understands basic naming conventions (file, directory, path, and drives)

• Fundamental understanding of features for (but not limited to) word processor, spreadsheet, graphics, or text editor in practical applications of moderate difficulty

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National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The salary offered for the role is: $36,400 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at