Claims Assistant in Williamsville, NY at National General Insurance

Date Posted: 10/4/2019

Job Snapshot

Job Description

Primary Purpose:

Under general supervision, performs routine clerical support for claims personnel by entering and transposing data, performing simple calculations, and maintaining records following standard procedures with work being monitored.  May balance reports and find discrepancies. Responsible for maintaining and growing a relationship between National General Insurance and current policyholders.  Also responsible for focusing on the needs of loss participants.  Identifies customer needs and works to meet those needs using appropriate customer service skills.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Generate correspondence from claims system and order police reports via task assignments buckets (pool function)
  • Provide remote assistance to FCRs without EPIC availability to include verifying contact information for loss participants and body shops, verifying vehicle location, re-assigning an appraisal activity and inputting a payment for FCR approval.
  • At the direction of claims staff, contact loss participants for loss information.  Examples include verifying loss participant address, vehicle location, contacting lien holders for address and pay-off information.
  • Ordering supplies to include but not limited to paper, pictorials, copier toner.
  • Generating various weekly/monthly reports to include but not limited to workload, contact, status calls
  • Supporting Telecommuting Claim Representatives and Managers
  • Utilization of vendor reports to monitor sale of salvage through conclusion and send notification to the claims representative.
  • Update vacation calendars and Saturday schedules  to ensure adequate coverage to service our loss participants.   
  • Verifies accuracy and inputs data including, but not limited to:  indemnity and expense payment transactions, police report data, loss participant information, and COA settlement into claims systems in direct support of claim representatives and claim managers.
  • Assist with workload and workflow management by monitoring EPIC buckets as well as completing re-assignments, territory changes, updating profiles, mail activities, diary and queries in direct support of claim representatives and claim managers.
  • May print checks, log checks in/ out, sign/burst checks and stuff in envelopes with attachments.
  • Performs other duties as requested

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED) required; Associate Degree preferred.
  • Prior claims experience preferred.
  • Basic  PC skills- Word, Excel , Outlook,  Internet
  • Demonstrates knowledge of claims processes.
  • Develops basic understanding of claims guidelines.
  • Demonstrates a basic understanding of insurance industry.
  • Demonstrates working knowledge of claims systems.
  • Demonstrates a familiarity with company policies/procedures.
  • Demonstrates a working knowledge of the content of auto policies written by the company.
  • Demonstrates a working knowledge of departmental organizational structure/ function.
  • Demonstrates effective planning, organizational and time management skills.
  • Demonstrates effective communication skills.
  • Demonstrates attention to detail.
  • Ability to empathize with internal customers is important.
  • Demonstrates a thorough understanding of NGIC brand and ability to exhibit the behaviors associated with it.



Job posting ID: 2019-3539

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.