Customer Care Representative in Mesa at National General Insurance

Date Posted: 9/22/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mesa
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/22/2022

Job Description



National General is an Allstate Company!

Want to grow your career with one of the fastest growing insurers in the country?  Do you enjoy working as a team and speaking to people? A Customer Care Associate within National General Lender Services just might be for you!

What is “Lender Services”?

Lender Services (NGLS) is a financial arm of National General that partners with home mortgage lenders. We administer various business processes on their behalf, such as customer service, loss drafts and insurance servicing/operations.

What makes NGLS Customer Care unique?

  • $18.00 an hour starting pay!!
  • 4 weeks of Paid Time Off provided from the start!
  • No insurance license required!
  • We are Great Place to Work certified!
  • We have many advancement opportunities!
  • Multi-tiered and comprehensive paid training program!
  • Comprehensive benefits!
  • This is NOT a sales position!
  • Performance-based and results-focused culture!

If you are ready to start working in a fun & exciting environment where making a difference matters, then apply to join our team today!


What to Expect:
Trainee/Rookie Camp – THIS IS OFFICE-BASED TRAINING – YOU ARE REQUIRED TO COME INTO THE OFFICE FOR MINIMUM OF 7 WEEKS. We provide the opportunity for motivated individuals to obtain industry experience working in a customer support role.  Paid classroom and hands-on training are provided.  Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information; assist customers with general property insurance questions, confirm escrowed insurance premium payments. Once you meet and exceed NGLS KPI’s you will become a Customer Care Associate!

 
Customer Care Associate – ONCE YOU MEET AND EXCEED NGLS KPI’S, YOU ARE ABLE TO WORK 100% REMOTE! Our Associates are responsible for assisting customers obtain proof of their property insurance coverage and ensuring insurance premiums for escrowed loans are received and paid on time. These individuals are responsible for either handling incoming calls from borrowers OR handling calls regarding property damage claims.


Essential Duties & Responsibilities:


Trainee/Rookie Camp:

  • Will be trained in basic insurance knowledge to assist with handling inbound and outbound phone calls, researching and how to gather information.
  • Assist customers with general property insurance questions, confirm escrowed insurance premium payments.

Customer Care Associate:

  • Meet and exceed NGLS KPI’s
  • Build and maintain relationships with Leadership and Team organizations
  • Develop and manage customer relationships and serve as a resource to customers
  • Deliver timely, accurate support to our customers ensuring the highest level of satisfaction
  • Update records and notate our systems

Minimum Skills and Competencies:

  • High school diploma or GED
  • Demonstrated ability to provide excellent customer service and develop and maintain customer relationships
  • Strong computer skills and working knowledge of MS Office applications
  • Must possess effective verbal and written communication skills

#ngls

#LI-JJ1

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.


In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000
.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000
.