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Customer Service Representative in Hillsboro, OR at National General Insurance

Date Posted: 4/15/2019

Job Snapshot

Job Description

Primary Purpose:

Provide a quality and timely experience for clients with each interaction, and support internal staff where appropriate. Receive inbound calls from internal sales agents, complete applications accurately, and complete numerous types of policies, often during the same interaction.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Communicate effectively and professionally with clients, carriers, partners and internal staff members
  • Record detailed notes in AgentCubed for each client and each interaction
  • Document in the client's record pertinent issues during application process as well as the disposition of the application if unable to proceed at that time
  • Read and clearly communicate scripting verbatim; record and save as required
  • Interact with various carriers to complete applications and follow up with clients to ensure all necessary documentation has been obtained and transmitted accordingly
  • Manage all types of calls to assist the clients complete their applications in full and/or provide additional assistance as necessary


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 6+ months of customer service experience
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must be able to type a minimum of 45 WPM
  • Ability to navigate multiple screens at once
  • Work well under pressure
  • Ability to partner and participate in teamwork with other departments
  • Flexibility with scheduling around business needs
  • Must be able to work independently and thrive in a fast-paced, dynamic, team environment
  • Strong desire to bring best practices to the team, share your knowledge and expertise and enable your team members' mutual success as the organization continues to grow
  • Must possess effective verbal and written communication skills
  • Must possess high attention to detail
  • Works independently with little supervision
  • Consistently demonstrate time management skills throughout business day
  • Demonstrate punctual and stable attendance pattern


Desired Skills:

  • Previous experience within a call center or medical office

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.