LendSvcs - CC NG - Spcl in Fort Worth, TX at National General Insurance

Date Posted: 11/26/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/26/2022

Job Description

Job Summary:

The Customer Care Specialist is responsible for client relationships and maintaining constant communication with the client and the Customer Care Supervisors and Director on issues and changes. This role resolves exceptions, processes internal and external reports, maintains regular contact with client and supports the implementation of new projects.


Key Responsibilities:

  • Builds strong relationships and maintains regular contact with the client in order to ensure strong teamwork and effective resolution of client and customer needs and issues 
  • Holds meetings as needed to ensure effective communication with both Customer Care Supervisors/Director and clients   
  • Creates reporting for the client and management on volume, abandoned call rates, anomalies, and the daily tracking of billing hours 
  • Develops and maintains policies and procedures for each client to ensure all procedures are up to date and utilizing the most current processes   
  • Supervises and provides coaching and direction to the Customer Care Lead(s) in the areas of monitoring, call de-escalation, discipline, reporting, documentation and client contact 
  • Effectively delegates and distributes work to the Lead(s) and assures their ability to process work as received within production and quality standards
  • Functions as a key contributor on Implementation Teams, gathers training information, sets up effective training programs, effectively distributes new project information, and develops updated scripting and procedures 
  • Actively participates in projects that support client programs as well as the business unit's profitability goals 

Supervisory Responsibilities:

This job does not have supervisory duties


Preferred Qualifications:

Education and Experience

  • High School diploma
  • 1-2 years of relevant experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Proven self-starter capable of determining work priorities and timelines to achieve superior results
  • Demonstrated ability to perform in a fast paced, dynamic operations environment
  • Demonstrated ability to collaborate with leadership, peers and other stakeholders to achieve superior results
  • Process thinker with demonstrated ability to leverage data in problem solving; makes recommendations for process improvements
  • Intermediate to Advanced skills in Microsoft Office, primarily Excel and Word
  • Strong written, oral and presentation skills
  • Strong leadership and conflict resolution skills

#LI-JJ1

#ngls

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.


In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.