Network Analyst I in Nashville, TN at National General Insurance

Date Posted: 12/11/2019

Job Snapshot

Job Description

Job Description

Primary Purpose:

Responsible for the installation, operation, and maintenance for enterprise voice and data communications for 7,000+ users across the United States and abroad.  Manage LAN/WAN configurations including wireless networks, firewall security and load balancing activities ensuring that the organization maintains dependable and secure network communications.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Manage, program and control data communications systems for all locations on a corporate level which includes serving as technical consultant to end-users and less experienced personnel
  • Maintain 7x24x365 support coverage including monitoring and directing resolution of outages, issues and maintenance of all telecommunications systems
  • Monitor system utilization and resource availability
  • Communicate issues and needs to senior personnel and management for action
  • Investigate and provide root cause analysis for all network interruptions and outages and provides mitigation plans to prevent recurrences
  • Work with vendor to ensure availability and stability of all data communication services
  • Participate in the management and execution of all projects in the data communications environment
  • Be mentored by senior personnel and management
  • Work closely with resources in the voice communications group to ensure that the network provides an appropriate level of performance to prevent voice quality degradation and interruption
  • Maintain technical documentation that depicts the technical infrastructure
  • Establish effective communication with internal customers and stakeholders
  • Work with internal and external resources to assure optimal performance, reliability, and scalability of Data and Voice communications systems
  • Work on supporting systems, such as network, firewalls, load balancers, and VoIP environment


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 1+ years of related work experience
  • Fundamental Knowledge of data communications systems including routing, switching, local and global load balancing, web proxy and content filtering as well as network quality of service
  • Fundamental Knowledge of data communications network security design and administration of firewall rules, intrusion detection and prevention, data loss prevention and protection
  • Analytical skills used in the design and implementation of cost-effective solutions to support business initiatives and project requirements
  • Effective communication and interpersonal skills that include the ability to provide clear and detailed explanations of network issues and their resolutions, along with remediation plans with all levels of management
  • Ability to work with business representatives to develop detailed requirements and project plans supporting new initiatives
  • Working knowledge of IP Telephony and other convergence technologies as related to voice and data communications
  • Ability to monitor system utilization and resource availability and recommend changes to the technical environment when appropriate
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)


Desired Skills:

  • Working knowledge of various Cisco data communications platforms including multiple routing and switching platforms utilized in our environment
  • Knowledge of wide area network platforms including MPLS, VPLS, as well as various point to point circuits
  • Experience in large distributed wide area network and datacenter environments
  • A high degree of initiative, mature judgment, and discretion
  • Competence in the use of Microsoft Office products to include Excel, Word, Project, PowerPoint, and Visio
  • CompTIA Network +, Security+, Cisco CCNA, CCNP or similar certifications
  • Project Management experience to include PMI based certifications (PMP or APMP)
  • Experience in a regulated industry such as insurance or financial services
Job posting ID: 2019-3034

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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