Preferred Product Associate Program Manager (REMOTE) in Chicago, IL at National General Insurance

Date Posted: 7/19/2021

Job Snapshot

Job Description

Primary Purpose:

Responsible for gathering and documenting business requirements for the development of new business systems and enhancements to existing systems. Become an expert in the business workflows and use of applications as well as existing system functionality.  Seek positive outcomes by working closely with product management, product compliance, technology teams, operations, vendors, other departments and business resources to identify and implement solutions that support the business unit’s goals.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Gather and document quality user requirements and create supporting documentation per established procedures (i.e. requirements, BRD)
  • Document and analyze AS IS and TO BE business processes ensuring that underlying issues and concerns are addressed with project deliverables
  • Participate in requirement review meetings with  IT and business partners to obtain sign-off
  • Provide training on functional documentation and/or procedures created
  • Drive solutions by developing and maintaining a comprehensive knowledge of systems used by business partners to make recommendations for solutions that focus on business need
  • Work with business and the development team to review and approve solutions/design ensuring transparency across the teams
  • Create and format tables that will be used for new state rollouts and enhancements
  • Work with test lead to define testing strategy and identify use cases
  • Participate in monitoring and approval of test results
  • Assist in User Acceptance Testing with business representatives when needed
  • Assist in developing training strategy and defining training requirements
  • Assist in rollout activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users
  • Complete production acceptance of change which includes end user participation and validation of successful implementation
  • Perform post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues
  • Perform post implementation review and contribute to identification of lessons learned
  • Participate in project meetings and publish meeting minutes
  • Provide project updates including identification of issues and risks
  • Provide support to Project Management group and other business units as directed
  • Prepare formal presentations, written reports and general project documents as deemed appropriate
  • Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards
  • Inform Management of any facts, events or information that may impact the success of a project or deliverable

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 2+ years of experience in the role of a business analyst or relevant business operations experience in a problem solving capacity
  • Ability to adhere to established Software Development Lifecycle methods
  • Ability to ensure all documentation is in order to facilitate audit requirements
  • Analytical, planning and problem solving skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Effective verbal and written communication skills
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Strong analytical skills with the ability to organize tasks and interact with development team
  • Ability to share knowledge and provide subject matter expertise within area of responsibility
  • Ability to escalate issues appropriately
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Must be able to work in a dynamic environment and manage competing priorities

Desired Skills:

  • Build and enhance individual development and skill-set by seeking educational opportunities, participating in available training and researching innovative technology and methodologies to provide strong departmental support
  • Experience in a business analyst role
  • Previous experience in an operational area performing QA testing or be a strong performer inquiring about system functionality
  • Previous experience in Insurance or Financial related industries
  • SQL Experience

#LI-JD1

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.