REMOTE Quality Assurance Analyst I, II, III in WFH-North Carolina at National General Insurance

Date Posted: 5/10/2023

Job Snapshot

Job Description

Job Summary:

The Product – Systems Testing NG – Analyst III supports business partners to deliver solutions which achieve product and territorial expansion, operational improvements and new system implementations.  Assists as a liaison between developer and end-users, providing technical support to successfully implement comprehensive policy and agency management system changes to comply with filed programs for multiple states, companies, products and lines of business. 

Key Responsibilities:

  • Prepares test plans and scenarios for usability testing, executes test scenarios, approves project implementation and verifies the production output upon implementation  
  • Verifies the accuracy of new states and products, rate revisions, projects, and production problem corrections, to ensure a quality product
  • Formulates the test strategy for testing through analysis of system requirements  
  • Works closely with Business team to review requirements and ensure comprehensive test plan 
  • Coordinates and documents, under supervision, the resolution of problems encountered during and after the usability testing
  • Assists in performing quality control procedures in the production environment
  • Maintains familiarity with required vendor service reports per policy transaction, line of business and product, utilizing vendor test bed data to ensure accuracy of expected results in UAT analysis
  • Provides automated testing of various insurance products
  • Supports off-hours deliveries or periodic off-hours functional testing as needed

Supervisory Responsibilities:

This job does not have supervisory duties.

Preferred Qualifications:

Education and Experience

  • Bachelor’s degree or equivalent experience
  • 0-2 years related experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to conduct investigation and research into system errors and discrepancies
  • Strong attention to detail, organization skills, and timeliness in order to meet customer expectations
  • Effective verbal and written communication skills to interact with business and technical resources
  • Problem-solving skills, effective listening, interaction, discretion, and diplomacy skills
  • Performs well in high-energy, dynamic and team-oriented environment
  • General understanding of the insurance industry and organizational relationships of the company

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $48,000.00 - $85,000.00 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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