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Sales and Service Talent Acquisition Manager in Cleveland, OH at National General Insurance

Date Posted: 1/19/2019

Job Snapshot

Job Description

Primary Purpose:

Responsible for leading a team of high volume Recruiters focused on Sales & Service call center positions. The position will drive team to execute on hiring goals through process-oriented KPIs and highly tactical recruiting techniques. The position will collaborate with the Director, Talent Acquisition and Sales & Service business unit leaders to execute specific recruitment strategies.  Manager will also work closely with the Sourcing Team to ensure adequate current and future candidate pipelines.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Manage, train, and lead a team of Sales & Service Recruiters and adhere to established role-specific KPI’s
  • Work with business leaders on workforce requirements, staffing forecasts, position requirements, candidate availability and job descriptions for high volume Sales & Service positions enterprise-wide.
  • Develop creative sourcing plans in partnership with Sourcing Team to include traditional, networking and web based strategies
  • Stay current on recruitment trends and practices in the market place
  • Ensure that direct reports maintain accordance with documented processes including OFCCP compliance requirements
  • Interact with leadership throughout the organization to understand quality of recruitment process and quality of candidates/hires
  • Provide daily and weekly recruiting metric reports to talent acquisition leadership and business unit leaders
  • Ability to coach and develop others through performance management and KPI creation and adherence


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • 5+ years of experience in recruiting high volume non-exempt positions
  • Experience with multiple recruiting software platforms such as: Taleo, MyStaffingPro, CareerBuilder, LinkedIn, Indeed, ICIMS, Workday
  • Strong verbal, written and presentation skills with strong attention to detail
  • Skilled in establishing productive and effective working relationships
  • Highly skilled in critical thinking, flexibility, and negotiations. Excellent interpersonal communication skills and high-caliber consultative skills
  • Strong leadership, conflict resolution and team building skills
  • Ability to exercise good judgment in protection and dissemination of company confidential and proprietary information
  • Must have experience with MS Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
  • Expert knowledge of employment law and corporate recruitment practices
  • In-depth experience in competency-based interview and assessment techniques
  • Travel to other facilities and/or locations as needed


Desired Skills:

  • Insurance and/or financial services recruiting experience highly
  • Experience in a government contracting environment
  • Prior experience working with AAP/OFCCP reporting
  • 1+ year of experience managing a team of talent acquisition professionals (Sourcers, Coordinators, Recruiters, etc.)

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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