Underwriting Customer Service Representative- HYBRID in Work From Home at National General Insurance

Date Posted: 11/18/2023

Job Snapshot

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Job Description

**The hours for this role are 11:30am - 8:00pm Eastern Standard Time

This is a hybrid role with training in our Uniondale, NY office; then reporting once a week to the office.**

Primary Purpose:

Responsible for servicing the caller and/or mail correspondence with standard underwriting handling practices to successfully support the underwriting department in resolving the caller’s concerns.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Effectively manage a large number of external and internal calls
  • Identify and assess customer needs to achieve satisfaction and follow-up where needed to ensure resolution
  • Provide accurate and complete information based on underwriting procedures and regulatory time frames
  • Provide policy information and the ability to determine the appropriate course of action
  • Perform follow-up work with callers and/or mail including insured’s and brokers to secure information to assist them in providing a solution
  • Communicate vital information or secured paperwork to the underwriter or unit management timely

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma or general education degree (GED)
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Must possess effective verbal and written communication skills
  • Computer literate, able to assimilate to business applications on multiple platforms
  • Expected minimum typing speed of 30 words per minute
  • Must perform well in high-energy, dynamic and team-orientated environments
  • Ability to adapt to new situations and learn quickly
  • Excellent interpersonal skills with the ability to establish a working relationship with individuals at varying levels within the organization
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Desired Skills:

  • Bi-Lingual preferably English/Spanish
  • One or more years of experience in the Auto Insurance Industry, State Regulations
  • Bachelor Degree or in-lieu of degree equivalent education, training or work-related experience

National General prides itself on offering our employees a robust Total Rewards package which includes base salary.  The base range offered for the role is: $42,900 - $67,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors.  Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.


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