ABC Sales, Service and Tag Agent in New Orleans, LA at National General Insurance

Date Posted: 10/30/2019

Job Snapshot

Job Description

ABC Insurance Agencies, a National General Insurance company, is currently hiring for a Sales, Service and Tag Agent. This position is responsible for handling inbound sales telephone calls as well as service calls regarding underwriting, marketing, billing, and endorsement inquiries from current and potential insured. These inquiries would include providing rate quotes, selling new policies, cross-selling other products, documenting calls, researching, calculating billing amounts, analyzing and processing policy transactions, and correcting company records. This position also requires outbound calling required to follow-up on sales leads or additional customer information. This position will require working in a team-oriented environment and meeting key performance metrics such as sales, productivity, and quality requirements.


In addition, the duties of Sales, Service and Tag Agent, the SST will perform the duties of public tag agent as defined in the State of Louisiana.  These include:

  • Collect the registration license taxes, as well as applicable sales and use taxes, and to issue registration certificates and license plates for vehicles.
  • Receive and process applications filed for certificates of title, duplicate certificates of title, and corrected certificates of title.
  • Perform additional transactions such as recording of liens, mortgages, or security interests against motor vehicles, conversions of plates, transfers of plates, replacements of lost or stolen plates and/or stickers, registration renewals, duplicate registrations, and other applications or transactions as authorized by the commissioner.

Primary Purpose:
Provide the opportunity for motivated individuals to obtain industry experience working in a sales and customer support role while preparing and training to become a Licensed Insurance Sales Agent.  Paid classroom and hands-on training is provided to assist trainees in the active pursuit of State Property/Casualty and Life and Health Licenses.  Individual will assist customers, complete marketing activities and help with all office functions under direct guidance of an Agent or Lead Sales Agent.


Responsible for the profitable growth and the attainment of business goals by marketing and servicing Direct Auto products including but not limited to Auto, Life, Auto Club, and Roadside Assistance to new and existing customers. Assist walk-in customers, support office operations and market our products outside of the office via marketing calls and visits.


Essential Duties & Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.



  • Prepare to become a licensed agent through attending appropriate courses, self-study, participation in training activities and job shadowing of agents to learn skills and accumulate experience
  • Provide general clerical and administrative support to staff including handling inbound and outbound phone calls, reports, filing, researching and gathering information, and maintaining overall appearance of sales office
  • Assist customers with general questions, receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers
  • Complete marketing and sales related activities which further the Direct Auto brand in the local market (outbound marketing calls, car dealerships visits, local events, distribution of flyers, etc.)
  • Contact customers regarding account status and renewals
  • Prepare and send information to customers and lien holders
  • Read and remain current on company guidelines, announcements, memos and bulletins related to company policy and procedure



  • Meet and exceed sale's goals through new product sales, cross selling and retention of current customers
  • Implement marketing programs and initiatives which further the Direct Auto brand in the local market (car dealerships, local events, etc.)
  • Build and maintain relationships with community organizations and local business
  • Develop and manage customer relationships and serve as a resource to customers and potential customers on all Direct Auto products and services
  • Responsible for monitoring key competitors in the local market area and making suggestions on initiatives that could improve Direct Auto’s position in the marketplace
  • Receive customer payments, issue receipts and verify balance/daily reports of receipts for cash drawers
  • Understand, promote and remain current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures
  • Responsible for sales administration and reporting activities


 Minimum Skills and Competencies:

  • High school diploma or general education degree (GED) required
  • Prior sales experience required; previous experience in a customer service/sales contact center, processing center or retail environment is advantageous
  • Candidates should demonstrate strong oral and written communication skills, proficient keyboarding skills, strong organizational and time management skills, and above average math skills
  • Proficiency in Microsoft Office desired
  • Ability to work effectively in a team-oriented environment is a must
  • Ability to pass test and obtain P&C license
  • Must have or obtain Notarial Commission
  • Must pass a Louisiana State Police background check


 Desired Skills:

  • Bachelor’s degree or equivalent work experience
  • Property and Casualty insurance industry experience
  • Agents license or prior insurance background is a plus
  • Bilingual (English/ Spanish) highly preferred
Job posting ID: 2019-3392

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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