Agency Business Process Analyst in Winston-Salem, NC at National General Insurance

Date Posted: 8/1/2018

Job Snapshot

Job Description

Primary Purpose:

Elicit, analyze, document, validate, and manage requirements for project enhancements for new programs/systems, changes to existing programs/systems, and/or workflow/processes. 


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Evaluate business requests to determine feasibility, work with various business units to define alternatives and recommend optimal solutions while acting as a business subject matter expert
  • Ensure common processes are developed at an enterprise level to include efficiency gains in workflow
  • Prepare business specifications incorporating considerations for various operational areas, systems, workflows/processes, and submit request for programming enhancements and/or changes
  • Maintain requirement specifications document and records, checklist, approvals, project time tracking
  • Manage requirements traceability and track requirements changes during project lifecycle
  • Communicate, interact and present business specifications across a large spectrum of business units
  • Coordinating with business units by supporting ad-hoc requests for research and requirements
  • Work with management to answer questions, address issues and gather data
  • Identify areas of enterprise process improvement
  • Perform quality assurance testing and manage agency data as needed


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree or equivalent work-related experience
  • Experience in Policy Services and/or Sales
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Effective listening, communication, interaction, discretion, and diplomacy skills
  • Excellent interpersonal skills with the ability to establish working relationships  with individuals at varying levels within the organization
  • Ability to work with others in a team environment
  • Ability to analyze problems and create effective recommendations


Desired Skills:

  • Experience with Microsoft Project and Visio
  • Senior level experience in Policy Services and/or Sales
  • Thorough knowledge of numerous states and various product lines including workflow, work processes, procedures and guidelines
  • Project management skills
  • Thorough knowledge of the policy processing systems
  • Working knowledge of the various systems within the company
  • Ability to understand and translate user needs into business specifications

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.