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A+H Underwriting Supervisor in Milwaukee, WI at National General Insurance

Date Posted: 5/22/2019

Job Snapshot

Job Description

Primary Purpose:

Function as the day to day supervisor of the underwriting technician staff. Provide assisted direction for all personnel and assist the Manager and Director of Underwriting with managing process, workflows, achieving team objectives, working escalations and general supervisory responsibilities. Assist with difficult customers or situations and work toward resolution on behalf of the team.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Continue to train, mentor and support the Underwriting Technician role within Underwriting
  • Drive service excellence in support of sales, agents and employers
  • Proactively support, supervise and oversee a team to ensure service levels are maintained with accuracy and high level of service quality
  • Provide escalation support for the team on issues of service in a timely manner, act as a liaison to the Management of operational areas to ensure efficient, effective resolution, provide proactive consultation related to service opportunities
  • Translate strategies into clear, actionable objectives and drive implementation of initiatives
  • Monitor and track service volumes including group set up and addition turnaround time
  • Help develop and maintain training materials, processes and workflows for all service and renewal activities
  • Coordinate regularly with Manager and Director of Underwriting to discuss strategy, review service levels and audits, new business efforts, and staffing
  • Assist with education of new hires and ensure that the appropriate training is provided and mentoring is provided in areas of need

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 4+ years of customer service experience
  • Experience in health care insurance and strong knowledge of terminology
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Desired Skills:

  • 1+ year experience in Customer Service Management
  • Must possess effective verbal and written communication skills
  • Demonstrated leadership problem solving, decision making, and conflict resolution in a team environment
  • Knowledge of Self-Funded or Group Health Insurance
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines

#LI-LR1

Job Requirements

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About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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