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Claims Administrative Support I in Winston-Salem, NC at National General Insurance

Date Posted: 3/4/2019

Job Snapshot

Job Description

Primary Purpose:

Entry level position in Claims support, with responsibility in learning the various functions of Claims support including but not limited to: mail, imaging, coding, and processing


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Assist with processing a high volume of incoming claims mail daily
  • Learn the various claims systems and vendor site with a focus on where the claim number is located
  • Understand the various components of claims documents, the proper handling of each, and prepare for next steps
  • Receive incoming mail and sort appropriately
  • Enter confidential information submitted by vendors, from various documents, into designated systems
  • Follow guidelines regarding validating counts provided and the counts returned
  • Utilize office equipment, including printers, scanners, fax machines, etc. to transcribe and prepare claim information
  • Get familiar with the office equipment and learn how to remediate any issues that arise
  • Understand the software for changing scanning options (duplex, color, etc.)
  • Provide strong customer service to all vendor inquiries
  • Enter documentation (bulk payments, W9s, 1099s) submitted by vendors into designated systems (i.e. EPIC claims system, Vendor Maintenance Databases)
  • Submit transcriptions using vendor software systems
  • Receive completed transcriptions using vendor web platforms
  • Transcribe recorded statements sent to vendors within a set time period
  • Audit transcriptions received back from vendors for quality and turn- around time


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or general education degree (GED) required
  • Ability to maintain a high level of accuracy and confidentiality.
  • Ability to gather data, compiles information, and prepares reports. Ability to communicate effectively, both orally and in writing.
  • Database and records management skills.
  • Ability to analyze and solve problems.
  • Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse area.
  • Ability to maintain confidentiality of records and information.
  • Ability to create, compose and edit written materials.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Demonstrates a high degree of initiative, mature judgment, and discretion.
  • Demonstrates professional oral and written communication skills.
  • Demonstrates effective organization, time management and customer service skills.
  • Demonstrates the ability to handle multiple tasks in a timely manner.

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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