Claims Business Systems Analyst in Braintree, MA at National General Insurance

Date Posted: 7/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    Braintree, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Purpose:

Responsible for providing business analytical support by documenting business requirements for the development of new business systems and enhancements to existing systems.  Work closely with Claims technology team, Claims operations, IT department, vendors, other departments and other business resources to document and implement solutions that are effective, informative and support the Claims staff. 


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Participate in project planning by contributing to the creation of project timeline with individual tasks
  • Analyze and document AS IS and TO BE business processes ensuring that issues and concerns are addressed with project deliverables
  • Gather and document quality user requirements and create supporting documentation per established procedures (ie. requirements, BRD)
  • Prepare formal presentations, written reports and general project documents as deemed appropriate
  • Work with test lead to define testing strategy and identify/build test cases
  • Work with training department to develop training strategy; define training requirements
  • Assist in the execution of a project by leading requirement review meetings with IT and sponsor to obtain sign-off
  • Work with development team to review and approve design that addresses business need
  • Participate in and/or lead project meetings as needed; publish meeting minutes
  • Provide project updates, timeline deliverables and escalation of issues to project manager, team and business sponsor
  • Execute testing plan which includes participating in and/or monitoring results; approve results
  • Lead acceptance testing with business representatives
  • Coordinate rollout activities with business which include coordinating pilot (if applicable) and preparing release notes, user guides and training material for the end users
  • Complete production acceptance of change which includes end user participation and validation of successful implementation
  • Post production support by performing knowledge transfer to Support team to ensure they are able to investigate and resolve issues; provide guidance and/or help in investigating and resolving issues
  • Post implementation review and contribute to identification of lessons learned
  • Provide support to Project Management group and other business units as directed
  • Plan and organize assignments to achieve objectives in a timely manner in accordance with applicable quality standards
  • Inform Management of any facts, events or information that may impact the success of a project or deliverable


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • 2+ years of experience in insurance claims center and/or technology environment
  • 1+ years of experience as a business system analyst
  • Speak to and present information to groups of people with ease; meeting facilitation
  • Effective organizational and time management skills with the ability to work under pressure and adhere to project deadlines
  • Possess effective verbal, written and face-to-face communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Experience working with outsourced staff both US and Internationally
  • Possess strong attention to detail and multi-tasking skills

Desired Skills:

  • 1+ years of experience in documenting business requirements and implementing projects
  • Possess a general understanding of claims applications
  • Possess a solid understanding of the claim handling process, systems and vendor interfaces
  • Maintain appropriate licensing and educational requirements (i.e. 10 hours of business writing and analysis courses)
  • Understands the Software Development Lifecycle
  • Ability to problem solve, make decisions and empathize with others
  • Possess knowledge of project execution and project leadership
  • Self-motivated and ability to work with minimal supervision

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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