Claims Call Center Specialist I in Winston-Salem, NC at National General Insurance

Date Posted: 1/3/2020

Job Snapshot

Job Description

Primary Purpose:

Serve as initial contact for claim reporting.  Responsible for guiding the caller to the appropriate party based on their need and the relevant policy and/or claim.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Communicate effectively with internal and external customers
  • Identify the customer’s need and respond appropriately and efficiently with a sense of urgency
  • Follow established guidelines specific to each claim report or inquiry
  • Locate, confirm and document appropriate information, which may entail multiple systems
  • Remain current on constant process updates and technology used within the company
  • May utilize multiple communication channels including but not limited to telephone, fax, email, online chat, etc. to assist the client


Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Ability to empathize with customer is critical
  • Experience in Customer Service
  • Ability to work in a fast-paced environment
  • Ability to multi-task (i.e. talking and typing simultaneously)  
  • Possess organizational and time management skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
  • Demonstrate professional verbal and written communication skills
  • Ability to work a flexible schedule
  • High degree of initiative, mature judgment and discretion
  • Ability to navigate through multiple systems


Desired Skills:

  • Experience in a call center environment
  • Ability to speak Spanish (Bi-lingual)
  • Post high school degree
  • Experience in the Insurance field
Job posting ID: 2019-4501

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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