Claims Large Loss Adjuster in Baltimore, MD at National General Insurance

Date Posted: 12/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Baltimore, MD
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Purpose:

Responsible for investigating, evaluating and resolving complex injury claims in multiple jurisdictions.  Focus will be on the accurate evaluation and timely settlement of both non litigated and litigated exposures. Must provide high levels of internal and external customer service while also taking into consideration the best interest of National General Insurance Company and its subsidiary companies.  This position will be based remotely.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Handle claim files and thoroughly document all activities using the claims system; maintain appropriate diaries and status notes using the claim system
  • Prepare Large Loss Reports (LLR) and elevate the claim exposures above adjuster authority, including appropriate reserve modification and settlement recommendations
  • Provide timely and concise verbal and written reporting to leadership as to claim exposures via LLR, LLC, and conference calls
  • Manage the company’s indemnification and ALAE exposure by recognizing trends and proactively managing defense counsel including selection of appropriate experts at the appropriate time in the life of the claim file
  • Manage and partner with Panel Counsel and House Counsel to provide an appropriate defense in accordance with the Claims Handling Guidelines and Litigation Management Guidelines; assist with keeping counsel accountable to company guidelines and appropriate defense of all insureds
  • Handle assigned claims and other judgement matters according to company guidelines, good faith file handling requirements, and state legal and regulatory requirements in multiple jurisdictions
  • Complete all aspects of claim handling including complex coverage analysis, timely completion of liability investigations and accurate damages evaluations
  • Establish strategic negotiating positions when settling claims and/or lawsuits with claimants or attorneys
  • Set an example of claims handling excellence for the broader claims organization through accurate, timely, proactive, well-documented, creative defense and resolution of Large Loss Claims as defined in the Claims Handling Guidelines
  • Seek to become a subject matter expert in assigned venues through knowledge of state statutes, case law, defense and plaintiff’s counsels, etc


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • 10+ years injury claims handling experience
  • 5+ years handling high exposure, commercial or litigated claims
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Obtain and maintain adjuster license in required jurisdictions
  • Strong interpersonal skills and the ability to work effectively with a wide range of constituencies in a diverse area
  • Knowledge of claim systems and process payments
  • Must possess effective verbal and written communication skills
  • Must be able and willing to travel 20+ % of the time
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • High degree of initiative, mature judgment and discretion
  • Proven skills with high exposure claims valued in excess of $100,000


Desired Skills:

  • 5+ years of experience handling one or more of the following areas: extra-contractual matters, litigation management
  • Obtain and maintain appropriate licensing, educational and/or examination requirements (Adjuster License, MBA)
  • Successful completion of one or more professional designations: CPCU, AIC
  • Bilingual/ Multilingual
  • Strong preference for California and other West Coast venue experience
Job posting ID: 009801

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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