Claims Trainer in Dallas, TX at National General Insurance

Date Posted: 2/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Dallas, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Trains Claims personnel on FNOL, coverage, material damage, casualty, PIP, homeowners, umbrella, claims systems, and soft skills consistent with the Claims curriculum.
  • Works closely with the Claims Training Manager to ensure appropriate implementation of all training initiatives for Claims.
  • May work with the Claims Training Manager to create and maintain a timely, comprehensive training curriculum for all positions and experience levels for all functional areas within Claims that is aligned with the strategic vision of Claims.
  • Occasionally conducts training for employees outside of Claims or vendors or partners (e.g. agents.)
  • Performs other projects and assignments as directed.

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • College Degree or equivalent business experience
  • Demonstrates expert understanding of at least two functional areas of P&C Personal Lines claims handling.
  • Demonstrates an understanding of the functions of other departments in an insurance company, such as Policy Operations, Marketing and Sales.
  • Demonstrated proficiency in computer skills on word processing, spreadsheets, databases, desktop publishing, email and internet.
  • Obtaining/maintaining appropriate licensing or educational requirements to be able to teach classes for continuing educational requirements
  • Demonstrates strong inter-personal skills and an appreciation for influencing results through interpersonal dynamics
  • Demonstrates proficiency with oral presentation and public speaking
  • Demonstrates strong leadership skills.  Able to facilitate meetings or conferences as may be necessary.
  • Excellent verbal and written skills, strong active listening, persuasion and negotiation skills are critical and expected for the position.
  • Requires a high degree of initiative, mature judgment and discretion.
  • Organization and time management skills are critical.
  • Must possess an excellent ability to resolve conflicts and understand customer needs.
  • Demonstrates an understanding of the National General Insurance brand and the ability to exhibit the behaviors associated with it.
  • Provides training to Claims, enabling employees to develop and raise skill levels to achieve goals and objectives.
  • Provides excellent customer service and acts as an exemplary role model to customers inside and outside of the classroom as evidenced by evaluations and management observations.
  • Able to travel up to 50% of the time

Desired Skills:

  •  Advanced Degree or Industry Designations a plus.
  • Experience with instructional design a plus.
  • Homeowner's experience  a plus.

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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