Director, IT Infrastructure in Winston-Salem, NC at National General Insurance

Date Posted: 1/4/2020

Job Snapshot

Job Description

Primary Purpose:

Provide leadership and direction for a distributed team of diverse IT professionals operating in a Shared Services IT support model.  Develop and coordinate strategic and tactical plans to guide the implementation and management of the enterprise server, storage, and network infrastructure to meet 24x7 operational requirements. Ensure compliance with regulatory requirements and internal IT standards, policies, and procedures.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Develop and refine IT Infrastructure operational and strategic planning, goals, objectives, and operating procedures to include IT financial budgets for planned projects and annual budgeting activities
  • Develop and successfully execute IT Infrastructure integration plans to support M&A activities
  • Responsible for the acquisition, implementation, and ongoing maintenance of Enterprise server and storage infrastructure while ensuring a secure, highly available and fully redundant environment
  • Develop long-term infrastructure plans and architectures taking into account trends or best practices in the field (e.g., ISO27001), and ever evolving business requirements
  • Define architectural guidelines and implement service monitoring across all platforms to ensure high availability and disaster recovery capability of critical systems
  • Establish and ensure compliance with service level objectives and / or agreements, key performance indicators and other metrics to measure success and identify areas of opportunity
  • Establish and maintain effective communication with internal customers, stakeholders, and business partners
  • Develop and direct highly-motivated Infrastructure teams as well as external resources to deliver results in a fast-paced and dynamic environment with competing priorities
  • Ensure appropriate controls are in place to meet or exceed regulatory, compliance, and security requirements to include PCI, NYDFS, SOX, and HIPPA


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 10+ years of related work experience in a large, multi-datacenter, multi-branch environment
  • Experience with datacenter consolidation, virtualization troubleshooting, and performance tuning
  • Working knowledge of infrastructure 'core services' including Active Directory, DNS, DHCP, SMTP, systems management, data replication & backup, network security principles, etc
  • Working knowledge of network design principles utilizing Cisco data communications platforms, SDWAN, load balancing and WAN acceleration techniques 
  • Strong financial management skills in budgeting, forecasting, and cost control
  • Ability to interact effectively in a multi-functional, diverse work environment that is geographically distributed
  • Experience in planning, organizing, and managing multiple projects independently 
  • Highly developed oral and written communication and presentation skills
  • Strong leadership and team development skills for a geographically dispersed team
  • Must be able and willing to travel up to 35% of the time
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills


Desired Skills:

  • Bachelor Degree in Information Systems
  • 12+ years of related work experience in a large, multi-datacenter, multi-branch environment
  • Deep understanding of the interdependent relationship between infrastructure, information security and the applications/services they enable
  • Experience with Enterprise class datacenter hardware to include Cisco UCS, Nutanix, EMC VBlock/VxRail, Extreme 1/0, and Pure Storage arrays
  • Private, Hybrid, and Public Cloud experience such as AWS and Azure
  • Experience with containerization technologies such as Docker, Rancher, PKS, and their use in the Enterprise
  • Vendor certifications in applicable disciplines from vendors such as Cisco (CCNA, CCNDA), VMware (VCP-DCA) and / or Microsoft (MCSE) or similar (can be expired)
  • Project Management Professional (PMP) certification from the Project Management Institute
  • Strong understanding of regulatory compliance standards and frameworks such as HIPPA, PCI, SOX, and NIST, ISO27001, and applicability in a financial services or large, publicly traded organizations


Job posting ID: 009860

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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