Facilities Coordinator II in Ontario, CA at National General Insurance

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    Ontario, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Primary Purpose:

Coordinate facility work orders, handle building / equipment emergencies, coordinate moves, and act as a liaison between stakeholders and vendors to ensure work is completed in a timely manner.   Success in this position will require an individual with a very proactive nature, excellent customer service skills, attention to detail, follow-up, and the ability to multi-task. 


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Receive and respond to all service requests
  • Document and track issues, contact appropriate service providers and provide follow-up as needed through issue resolution with both internal and external parties
  • Coordinate requests for miscellaneous facility services including, but not limited to, pest control, floor cleaning, lawn care, window service (cleaning and/or replacement)
  • Coordinate moves to and from new or existing locations
  • Provide other general support in the day to day operation of all supported facilities as directed and performs all other duties and special projects as assigned
  • Coordinate service requests for supported offices relating to interior and exterior building maintenance and repairs as well as replacement of building systems such as electrical, plumbing and HVAC
  • Conduct and schedule all required back flow and fire safety inspections
  • Manage ongoing relationships with selected vendors, including escalation of service provision issues
  • Schedule and follow-up on any security system repairs or issues
  • Address any after hour emergencies
  • Coordinate or perform preventative and general repairs to new/existing installations of building. Troubleshoot and repair minor malfunctions
  • Coordinate and monitor skilled work in maintaining, operating, and repairing of a multi-tenant building
  • Inspect, repair, install, and maintain physical facilities requiring skilled mechanical and trade work
  • Coordinate any repairs to filtered water systems, resolution of vending machine issues, and furniture installations, repairs or reconfigurations
  • Keep others informed of work being performed that may impact their work area
  • Work with outside contractors and vendors following all building procedures and reporting procedures
  • Ensure that all vendors have acceptable proof of insurance and provide W9 (if new vendor), if new submit to Vendor Management for vendor set-up
  • Responsible for ensuring all stores are compliant with fire safety regulations, including annual inspections of emergency lights, fire extinguishers and exit lights
  • Work with Legal and Human Resources when store-related safety issues arise that affect employees or customers
  • Respond daily to safety and emergency situations; Assist in developing evacuation plans and coordinate safety drills
  • Participate and support internal and external audits


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 3+ years of related experience in a facilities capacity
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must have experience managing vendors
  • Must be able to work flexible hours
  • Exceptional organizational skills, attention to detail and process-oriented mindset
  • Comfortable working in a fast paced environment
  • Critical thinking skills in problem solving and decision-making
  • Asks questions and seeks assistance
  • Takes responsibility to eliminate the source of problems
  • Confidentiality regarding information pertaining to all tenants and employees
  • Maintain proper appearance and personal conduct for the employee's particular job
  • Ability to work in a team environment
  • Willing to travel if needed
  • Willing to perform repairs, if applicable
  • Must be able to lift minimum of 50 lbs.


Desired Skills:

  • Bachelor's Degree
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Willingness to step in and help out in other areas
  • Prior onsite audit experience
Job posting ID: 2019-3766

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.