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Insurance Servicing Supervisor in Fort Worth, TX at National General Insurance

Date Posted: 1/2/2019

Job Snapshot

Job Description

Provide leadership and supervision to ML Client Support team by delegating workload, monitoring and managing direct reports, collaborating with team management and supporting client relationships to guide achievement of department standards within area of responsibility.

  • Support insurance servicing management team by overseeing completion of delegated tasks, monitoring policy modifications and assisting with workflows as required to ensure accurate and timely updating of loan information
  • Coach and develop team leads by supervising managerial responsibilities and providing advice and direction to ensure a cohesive and effective approach to department leadership and guidance
  • Guide delivery of accurate and efficient services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of insurance servicing operations
  • Guide and mentor direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices to ensure compliance of insurance servicing processes and achievement of department standards
  • Support positive client relationships within assigned area by communicating with key external stakeholders as required to clarify and resolve inquiries, solicit feedback, and understand client needs and expectations
  • Leverage subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows, manage escalated service calls and resolve complex issues and client inquiries
  • Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
  • Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt NGIC values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
  • High School Diploma/GED
  • 5 years relevant experience
  • Experience in a customer service environment; experience supporting leadership roles; increasing levels of responsibility
  • Business and management principles involved in the coordination of people and resources
  • Applied knowledge of Microsoft Word, PowerPoint and Excel
  • Basic knowledge of principles and best practices for representing the organization to clients and providing effective customer service
  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components and concepts
  • Knowledge of processes and best practices related to insurance servicing operations
  • Collaborate with people at different levels within the organization to accomplish a common goal
  • Facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others
  • Conduct tests and inspections of services and processes to evaluate quality and performance of peers
  • Utilize effective research and investigative techniques to evaluate and resolve issues
  • Foster beneficial relationships with clients and external stakeholders
  • Multi-task and handle competing priorities; maintain composure and respond calmly, quickly and decisively to the unpredictable or unexpected
  • Ability to manage expenditures to budget
  • Coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews
  • Show empathy and sensitivity to the experience of others
  • Escalate issues when necessary
  • Communicate information in a clear, well-organized, and professional manner
  • Adapt and be flexible in a fast-paced and changing environment
  • Utilize established procedures to guide decision-making

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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