Knowledge Management Specialist II in Winston-Salem, NC at National General Insurance

Date Posted: 1/16/2020

Job Snapshot

Job Description

Primary Purpose:

Conduct research, verify and publish content for new procedures, procedure changes and rate revisions for the Sales and Service areas of National General Insurance. 


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Work on all phases of information development from analyze, research and interviewing to gather content for writing and editing documents 
  • Maintain continuous interaction with various departments on the impact of the proposed document creation and updates 
  • Produce high quality end user documentation for a global audience
  • Maintain knowledge of the system used to house procedures to support accurate and timely delivery to the end user
  • Manage competing deadlines and prioritize appropriately
  • Respond to feedback from end users
  • Communicate and support the Change Control process to gain final approval on all content prior to publication
  • Communicate with other Content Editors to ensure consistent content format, structure across all business functions
  • Identify common process opportunities, driving business to a global product


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 2+ years of relevant experience
  • Layout experience for online and paper delivery
  • Experience using style guides such as Microsoft Manual of Style, Chicago Manual of Style and Departmental Style Guides
  • Contribute information for the Departmental Style Guide
  • Ability to apply appropriate style and voice for content; ability to follow editorial and style guide standards
  • Ability to act in an effective, professional manner on often contradictory feedback from the organization
  • Highly effective in managing change, multiple priorities, and exercising sound judgment
  • Prior experience in Claims/Sales/Agency/Service capacity within an insurance environment  
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Must possess effective verbal and written communication skills
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) and SharePoint Pages
  • Maintain compliance with state and company guidelines
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization including Sr. Leadership
  • High degree of initiative, dependability, motivation,  mature judgment, and discretion 
  • Works independently with little supervision or in a team setting


Desired Skills:

  • In-depth knowledge of all evaluated National General Insurance functions, processes, guidelines, and workflows (e.g., service, billing, processing, sales, agency operations, etc.)
  • A strong understanding of the National General Insurance brand and ability to exhibit the behaviors associated with it
  • Experience with National General Insurance programs for all states and lines of business
  • Knowledge of National General Insurance data and resources, including but not limited to BSPs, Rating Tables, Business Rules, and Underwriting Manuals
  • Ability to understand internal customer needs are critical
  • Outstanding creative and technical writing skills with ability to understand and explain complex, concepts and software interaction
  • Demonstrate a working understanding of the insurance industry and organizational relationships of the company
  • Demonstrate the ability to provide guidance to peers
  • Demonstrate effective presentation skills
  • Intranet navigation knowledge
Job posting ID: 2020-0160

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.