Large Loss Manager in Winston-Salem, NC at National General Insurance

Date Posted: 8/30/2018

Job Snapshot

Job Description

Primary Purpose:

Serve as the manager of the Large Loss Unit.  Responsible for the appropriate resolution of the Claim Department’s highest exposure and complex claims with primary focus on the maximizing of internal resources to attain quality and good faith claims handling in a cost effective manner. Responsible for embedding a strategy focused on proactive handling and prompt conclusion with the appropriate identification, methods, analysis and resolution of bodily injury claims.

 Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Directly manage Large Loss Adjusters and serve as the primary source of direction for unit on claims policies and procedures
  • Provide guidance, mentoring, and counseling on policy and coverage interpretation and serve as subject matter expert for Claims, Operations, Product and Pricing, and other departments
  • Ensure that claims are handled consistent with state legal and regulatory requirements and the company’s Claims Handling Guidelines and Litigation Management Guidelines
  • Work with all subject matter experts, partners and national experts to best understand trends and dynamics to best drive performance
  • Manage and partner with Panel Counsel and House Counsel to provide an appropriate defense in accordance with the Claims Handling Guidelines and Litigation Management Guidelines; assist with keeping counsel accountable to company guidelines and appropriate defense of all insureds

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 10+ years of related work experience in a personal lines property and casualty insurance company
  • 5 years of experience managing bodily injury/large loss/litigation claims
  • Demonstrate expert knowledge of claims policies and procedures for resolving said claims
  • Proven success in bodily injury claims handling, specifically in the areas of damage evaluation, workflow, and trends
  • Demonstrate ability to develop efficient, customer-centric processes, leveraging headcount
  • Demonstrate understanding of global company knowledge and impact of decisions
  • Primary responsibility for monitoring and controlling allocated/unallocated expenses and payment severity
  • Proven success in the following competencies: analysis and reporting, business planning and management, customer focus, influence management, problem solving and decision making, information and technology proficiency, emotional intelligence, leadership, and technical industry expertise
  • High degree of initiative, mature judgment, and discretion
  • Ability to resolve conflicts and empathize with others
  • Ability to and comfort with negotiating
  • Self-motivated and able to work with minimal supervision
  • Ability to represent the department and contribute to the strategy of executing the company objectives
  • Must possess effective verbal and written communication skills
  • Organization, customer service and time management skills are critical for this position
  • Solid understanding of insurance concepts
  • Ability to find answers to more complex issues and is source of direction/assistance for other members of the Claims Department
  • Solid understanding of insurance industry and organizational relationships of the company
  • Understanding of the functions of other departments
  • Comfort and skill with public speaking and presentation


Desired Skills:

  • Obtain and maintain appropriate licensing, educational and/or examination requirements (Adjuster License, MBA)
  • Successful completion of one or more professional designations: CPCU, AIC
  • Basic knowledge in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Bilingual/ Multilingual

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.