Lead Technology Support Administrator in Boise, ID at National General Insurance

Date Posted: 3/14/2018

Job Snapshot

Job Description

Primary Purpose:

Handles new product delivery, upgrades and other administrative actions for clients


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Provide Tier 1 Support for the delivery of National General Accounts to clients
  • Set up and removal of client web pages and templates
  • Provision and management of email accounts
  • Account Activation
  • Provide web edits to existing client websites including but not limited to; adding Source IDs, adding/editing online video content, uploading documents, add/manage web links, image and social media icon management
  • Answers questions and educate by telephone and email customers regarding new and existing accounts and products while keeping department standard call times
  • Supply documentation and follows-up on calls from customers regarding problems that they are experiencing with their National General services, or adjustments to product offerings
  • Strong technical aptitude to act as a first point of contact for users experiencing system problems
  • Strong problem solving skills with the ability to compile supporting documentation requiring further research as needed
  • Work collaboratively with support divisions so troubleshoot issues
  • Provide excellent customer service, as defined by National General, to all callers and meet monthly survey goals.


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 3+ years of technical service experience
  • 2+ years of customer service experience
  • Must possess effective verbal and written communication skills


Desired Skills:

  • Knowledge of HTML and website fundamentals
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to handle customers in a courteous, patient, calm and positive manner while maintaining high quality and quantity of work
  • Experience in handling high call volume

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.