Licensing Technician in Nashville, TN at National General Insurance

Date Posted: 11/9/2018

Job Snapshot

Job Description

Primary Purpose:

Responsible for agent verification and appointment processes and serves as point of contact for licensing and contracting related inquiries from internal departments and agents. 


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Ensures paperwork for licenses/appointments is received, complete, and filed.
  • Processes agents’ new license and company appointments, renewals, terminations, and status changes. 
  • Set up agents in internal agent database, including proper set up of agent hierarchy and contracts
  • Analyzes and ensures that the agents are in compliance with all applicable state laws and regulations regarding agent license and company appointments (i.e., current license, forms entered correctly, background checks w/o felony charges, IRS liens, bankruptcies, etc.).
  • Answers questions and researches information as needed in a timely manner
  • Executes transactions, such as agent of record changes, agent transfers requests, agent terminations, and follows appropriate notification processes to communicate when necessary
  • Maintains and updates contact information, including addresses, name changes, contact information, etc
  • Demonstrates strong understanding of all workflows and business processes related to the required duties of the role
  • Tracks the status of agent licenses and assists with updates as needed


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 2 years of Customer Service Experience
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess effective verbal and written communication skills


Desired Skills:

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • Previous industry experience
  • Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
  • Provides excellent customers service
  • Possesses self-motivation to work independently, is detail oriented, has good organization skills and the ability to complete multiple tasks in a timely fashion
  • Team oriented ability to provide guidance on process, procedures, and product. 
  • Comfortable with delivering and receiving feedback as appropriate


Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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