Medicare Training Manager in Hillsboro, OR at National General Insurance

Date Posted: 2/23/2021

Job Snapshot

Job Description

Primary Purpose:

Responsible for leading a team of employees and the supervision of activities of the Sales Training Team (P&C, Medicare, U65). This includes implementation and administration of the training curriculum. This also includes the establishment and implementation of new or revised programs and/or initiatives to support our Sales organization.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Conduct training needs analysis in order to support departmental goals including researching, recommending and presenting training solutions, as well as vendor contracting, negotiation and management
  • Responsible for administration of the team which includes staffing, monitoring and controlling expenses, establishing team and individual objectives, and ensuring department objectives are met
  • Provide direction and guidance to employees
  • Ensure proper training of direct reports, providing growth and development in appropriate technologies and training disciplines and trends
  • Participate in meetings with support areas and department management to facilitate information sharing for improved communications, and with department leadership in discussions on current and future training needs
  • Responsible for staying abreast of changes and trends as it relates to training to make recommendations to senior management 
  • Provide updates to management on project or program progress, curriculum development and other training initiatives
  • Drive clarity of business strategies, creates alignment, and adeptly identifies and pursues new opportunities  
  • Interact with numerous departments to ensure processes and procedures are being executed properly, and  willingness to speak up and make recommendations on any gaps in order to improve the processes in place
  • Maintain compliance with all regulatory requirements as well as internal policies, procedures and processing standards
  • Direct resolution of problems, complaints and general public relation issues, which arise concerning service
  • Review and report work volume and operating results while providing regular communication to senior level management
  • Assist and/or directs special projects or requests
  • Manage employee and customer satisfaction
  • Research and resolve escalated requests and or complaints from customers, etc

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • Proficiencies in managing a department/unit through consistent performance and results
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Ability to interpret research and opinions and apply accurately to establish action plans
  • Exceptional leadership and diplomacy skills
  • Able to coach, develop and mentor to bring out the best in the employee and motivates others to excel
  • Must have a record of having successfully achieving business goals, including managing staff members
  • Excellent negotiation and organization skills
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Experience with designing and mapping workflow
  • Flexibility
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • High degree of initiative, mature judgment, and discretion
  • Ability to resolve conflicts and empathize with others 
  • Must possess effective verbal and written communication skills
  • Ability to find answers to more complex issues with insurance law and is a source of direction / assistance for other reports
  • Must be able and willing to travel 20% of the time

Desired Skills:

  • 4+ years of sales and/or sales training
  • 2+ years of managing a team
  • Solid understanding of global company knowledge, totality of impact of decisions, and leadership abilities
  • In-depth knowledge of structure, functions, flow, and procedures of Health, Life, Property, & Casualty insurance
  • Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health,  and/or homeowners products
  • Active Health, Life, Property & Casualty License s
  • Bilingual

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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