Operations Analyst in Milwaukee, WI at National General Insurance

Date Posted: 2/4/2021

Job Snapshot

Job Description

Primary Purpose:

Provide expertise and support to lead specific Operational initiatives related to product development, compliance, process improvements, claims management, vendor management, and product documentation, fulfillment, and/or system releases. Actively monitor operational processes and identify opportunities to help increase profitability.  

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Lead small to medium process improvement initiatives, which includes documenting existing and new business work flows at National General and the Third Party Administrators that support Accident and Health products and processes
  • Analyze existing processes for improvements and provide solutions to management, operations and business leaders
  • Translate high level business requirements into documented functional requirements
  • Work with other departments to draft written communications for both internal and external audiences
  • Identify opportunities to improve business productivity or service to our agents and customers, recommend solution alternatives, and coordinate with other areas including Third Party Administrators to implement improvements
  • Facilitate discussions with production system users to analyze business requirements and recommend solution alternatives
  • Lead and monitor Operations implementations including new products and system releases
  • Identify opportunities to improve Operation strategies, business productivity or service to our agents and customers, recommend solution alternatives, and coordinate with other areas to implement improvements
  • Lead initiatives for Operations and coordinate with departments participating in the Operations initiatives including scheduling and coordinating team member deliverables, monitor implementation progress, and adjust when goals are not being met
  • Research production issues; provide solutions and/or track & monitor progress on any IT fixes needed to resolve issue
  • Act as liaison between Operations Supervisor/Manager, IT & Testers/Business Analysts for Operations initiatives
  • Anticipate potential problems, develop contingencies and solution alternatives, and recommend a solution with consideration of resources, prioritization and financial impact
  • Provide clarification/decisions for questions arising from IT and Testers during project implementation
  • Communicate effectively throughout the organization to successfully influence project scope, design and outcome
  • Collaborate with departments outside of Operations, including information technology, product line, marketing, claims, and legal compliance
  • Build a network of relationships throughout the National General organization
  • Build a network of relationships with Vendors and Third Party Administrators

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
  • 2+ years of insurance industry experience in the areas of Operations or Product Management or working as a business analyst
  • Ability to learn new applications and systems
  • Proficient at synthesizing and processing complex data from multiple sources
  • Ability to problem solve and make decisions with little supervision
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Must possess excellent oral, verbal and written skills to effectively communicate department strategy and corresponding operating procedures to other areas within the company
  • Ability to adapt to change and shifting business priorities
  • Strong commitment to customer service excellence
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Works independently with little supervision but also a good team player

Desired Skills:

  • Health insurance industry experience, preferably NGIC experience
  • In-depth knowledge of administrative systems
  • Experience with National General Insurance programs for all states and lines of business
  • Experience with the claims handling process

#LI-LR1

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

CHECK OUT OUR SIMILAR JOBS

  1. Research Analyst Jobs
  2. Operations Analyst Jobs