Senior Claims Support Representative in Mesa, AZ at National General Insurance

Date Posted: 10/9/2018

Job Snapshot

Job Description

Primary Purpose:

Responsible for supporting the Claims Department by documenting a high volume of financial transactions and corresponding with claimants, insurance carriers and lenders.  Work with both internal and external customers with professionalism and courtesy.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Input a high volume of financial transactions and other correspondences from claimants, insurance carriers and lenders
  • Assist with evaluating and following up on property damage claims as needed
  • Ensure tasks are processed efficiently within time guidelines and service standards identified within the department
  • Seek out from adjusters claim decision and enter information into corresponding claim files
  • Follow established procedures as outlined for the Claims Department
  • Follow up on claim settlements, adherence to internal policies and compliance guidelines
  • Follow a structured claim process, understand claim unit procedures and adhere to statutory Fair Claims Practices in order to meet defined goals and responsibilities


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Strong verbal and written communication skills
  • Effective planning and organizational skills including time management, prioritization, attention to detail and self-starter attitude 
  • 1 + years of experience in a Claims Adjusting environment or Claims Call Center
  • Possess a basic understanding of Insurance claims processes and Insurance policy language
  • Possess skills in effective customer service which includes meeting quality standards for services and satisfying internal and external customers
  • Basic knowledge in Microsoft Office (Word, Excel, Outlook, PowerPoint)


Desired Skills:

  • Associates Degree, 2-year college degree or in-lieu of degree equivalent education, training and work-related experience
  • Obtain/Maintain appropriate licensing (i.e. P & C Adjuster License)

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.