Specialty Vehicle Claims Technical Lead in WFH-Florida at National General Insurance

Date Posted: 3/5/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    WFH-Florida
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    3/5/2021

Job Description

Primary Purpose:

Responsible for training, mentoring, quality control, and technical assistance of material damage attributed to Specialty Vehicles. Directly handles assigned specialty vehicle material damage claims generally of a complex nature.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Handles complex material damage claims with little or no supervision
  • Conducts Training in areas of Specialty Vehicle material damage handling/appraising
  • Is a subject matter expert in areas of Specialty Vehicle material damage for staff and vendors
  • Has and maintains a high level understanding of National General Specialty Vehicle policies.
  • Develops and maintains a basic understanding of the insurance industry and the organizational relationships of the company
  • Able to determine subrogation or fraud potential with Specialty vehicle claims
  • Receive claim assignments and document all appropriate information
  • Review photos thoroughly and determines repairability and complete assessment and or, total loss evaluation
  • Evaluate settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
  • Identify subrogation or fraud potential based upon physical evidence and refer to the appropriate claims representative when potential exists
  • Stay informed of changes in the collision repair industry including statutory and regulatory changes as they relate to specialty vehicle material damage
  • When appropriate, make contact with customers to discuss repair process, repair operations/techniques, settlements,  extend an offer to appropriate party; document all file activity and payment/settlement information in file notes clearly outlining basis for settlement
  • Conducts file quality reviews of appraisal channels including staff, Independent appraisers, DRP shops, other vendors.
  • Take ownership of any issue, problem, or error that could potentially impact the policyholder and or loss participant
  • Serve as a subject matter expert for Specialty Claims staff (field and technicians), other field staff, and Specialty vendors.
  • Complete continued education with both company required courses and additional outside courses
  • Complete accurate estimates with little to no supervision up to $300,000 
  • Ability to navigate and complete estimates of greater amounts as necessary

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s Degree or in-lieu of degree equivalent education, training and work-related experience
  • Estimating experience with an automated estimating system
  • Accurately assess damage on RV’s and/or Commercial vehicles involving significant damage.
  • Hands on training in a repair facility or training center specific to Specialty Vehicles
  • Obtain and Maintain appropriate license and/or educational requirements
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Solid command of the claims policies and procedures; exhibits basic interpretation of policies & procedures in resolving claims
  • General understanding of the repair and replacement of property damages, to include mechanical components of a vehicle and other potential exposures
  • Ability to identify, investigate, and conclude coverage investigations related to material damage
  • General knowledge of unibody/ conventional frame damages and repair processes
  • Comply with the company material damage guidelines
  • Must possess effective verbal and written communication skills and the ability to work effectively and collaborate with others.
  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • High degree of initiative, mature judgment, and discretion
  • Ability to resolve conflicts and empathize with customers is critical
  • Strong negotiation skills
  • Ability to develop and deliver material damage training both remotely and in person

Desired Skills:

  • Adjuster license in your home state or state that requires examination and CE
  • Previous material damage claims handling experience
  • Management experience in a repair facility
  • Has a general understanding of insurance law as it relates to claims
  • Fraud Training
  • RV Estimatics, RV Policy, Motorcycle Estimatics, and Heavy Equipment Estimating proficiency
  • I-CAR Certification
  • Other Specialty Certifications such as RVIA/RVDA, RVTA, ASE

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Job Requirements

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

CHECK OUT OUR SIMILAR JOBS

  1. Insurance Adjuster Jobs
  2. Claims Adjuster Jobs