Associate Team Lead I in Mesa, AZ at National General Insurance

Date Posted: 5/19/2024

Job Snapshot

  • Employee Type:
  • Location:
    Mesa, AZ
  • Date Posted:

Job Description

Job Summary:

The Insurance Servicing Associate Team Lead l is responsible for providing leadership and supervision to insurance operations team by delegating workload, monitoring and managing direct reports, collaborating with team management and guiding achievement of quality and productivity standards within area of responsibility.   

Key Responsibilities:

  • Supports insurance operations management team by overseeing completion of delegated tasks, distributing production and quality reports to individual team members and assisting with workflows.
  • Coaches and develops team leads’ by supervising managerial responsibilities and providing advice and direction.
  • Guides delivery of accurate and efficient processing services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management.
  • Conducts tests and inspections of services and processes.
  • Guides and mentors direct reports within area of responsibility by encouraging adherence to service expectations, collaborating with management to develop performance evaluations and promoting best practices.
  • Leverages subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows and resolve complex, escalated processing issues.
  • Supervises daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedbacks.

Supervisory Responsibilities:

This job does have supervisory duties.

Preferred Qualifications:

Education and Experience

  • Bachelor’s Degree or equivalent experience.
  • 2 or more years of related experience.

Certificates, Licenses, Registrations

  • None.

Functional Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Basic knowledge of business and management principles involved in the coordination of people and resources.
  • Advanced understanding of documentation processing systems, tools and technologies.
  • Ability to facilitate discussions and manage and resolve conflict to reconcile differences among others and between self and others.
  • Ability to utilize effective research and investigative techniques to evaluate and resolve issues.
  • Organization and time management skills.
  • Ability to coach others by sharing knowledge and advice; provide useful feedback and contribute to performance reviews.
  • Effective verbal and written communication skills.


National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $54,000.00 - $70,000.00 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.