Auto Field Claims Representative I, II, Senior in Los Angeles, CA at National General Insurance

Responsible for creating a comprehensive estimate of damages for the most complex 1st and 3rd party material damage claims leading to the proper disposition.  This role is utilized as a peer mentor and may provide direction to junior employees having mastered our processes and obtained technical expertise. 

Key Responsibilities:

• Exhibits mastery estimating fundamentals in order to create estimates of damages for the most complex 1st and 3rd party material damage losses of all severities

• Applies mastered content in interpretations of all policy types written by the company and assists leadership in formal and ad hoc training

• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files

• Interprets regulatory compliance and fair claims practices

• Builds mastered relationships with both internal and external customers

• Recommends process improvements

Preferred Qualifications:

Education and Experience

• Bachelor’s degree preferred or equivalent experience

• 3 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)

• Advanced interpersonal skills

• Ability to operate electronic devices including computers, cameras and cell phones

• Advanced verbal and written communication skills

• Advanced skills in time management, organization, and the ability to work under pressure,

• Ability to adhere to project deadlines and remain flexible in a changing environment

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