Auto Underwriting Customer Service Representative I, II Or SR in Uniondale at National General Insurance

Date Posted: 5/1/2024

Job Snapshot

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Job Description

**This is a primarily phone based, customer service/administrative role supporting the underwriting department. The hours for this role are 10:30am - 7:00pm Eastern Standard Time

This is a hybrid role with training in our Uniondale, NY office; then reporting once a week to the office.**


The RMBC Underwriting Associate II makes individual Risk Management decisions across multiple lines of insurance appropriately considering product, pricing and risk management levers within the established production requirements and company standards. This role provides exceptional service through answering agency inquiries leveraging real-time digital transactions on the status of policy, risk eligibility and underwriting policies and procedures.


  • Responds to all inquiries promptly and professionally in real-time via chat and other digital technologies
  • Provides exceptional customer service and accurate risk decision-making
  • Follows up on complex questions quickly and thoroughly
  • Participates in and embodies a continuous improvement and collaborative remote team environment
  • Compares processes to standards, offers analysis and tactical planning
  • Reviews underwriting decisions to identify root-cause problem-solving opportunities
  • Works with leadership to provide in-person and remote training based on the needs of the team


  • This job does not have supervisory duties.


  • 0-2 years experience (Preferred)
  • In lieu of the above education requirements, an equivalent combination of education and experience may be considered.


  • No Certification, License or Registration is required for the job.


  • Knowledge of Individual Risk Management policy for multiple lines, products and regions
  • Ability to prioritize and plan multiple tasks
  • Strong organizational skills and attention to detail
  • Ability to make analytical, data-driven decisions
  • Broad knowledge of the fundamental principles of insurance and risk management
  • Familiarity with the center s risk management operating systems, digital technologies, and tools used to evaluate and process policies and respond to inquiries
  • Strong written and oral communication and persuasion skills demonstrating logical thinking and empathy in difficult underwriting decisions
  • Able to transfer process and risk management knowledge to others
  • Ability to perform activities of moderate complexity with limited supervision
  • Ability to thrive in a changing and dynamic environment


National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $41,600 - $45,300 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000

Job Requirements