Claims Admin Associate in Saddle Brook, NJ at National General Insurance

Date Posted: 4/7/2024

Job Snapshot

Job Description

** This is an in-office opportunity reporting to our Saddle Brook office. Primary responsibilities for this role will be inputting checks and mail handling.**

Job Summary:

This role performs moderately complex claim related activities related to non-technical claims in accordance with established quality and timeliness standards on specific losses. As directed by management, the individual handles one or a combination of claim files. The individual is also expected to deliver compassionate service that is fast, fair, and easy, to ensure customer retention.

Key Responsibilities:

  • Makes and maintains a connection with the customer by understanding and meeting their needs
  • Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing
  • Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) 
  • Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed
  • May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management 
  • Receives, screens and routes incoming telephone calls and other electronic correspondence
  • Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards
  • Completes all necessary forms, logs documents into the system, and routes them to the appropriate parties 
  • Participates in or assists in training new or less experienced employees and demonstrating work processes 
  • Assists adjusters with more complex claim handling, analyze documentation and settle basic, straightforward, and routine claims quickly and efficiently

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • College degree or equivalent experience
  • Previous experience in either customer service and/or a related professional work environment preferred

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Activities are of moderate complexity, requiring some independent judgment, performed under general supervision, using procedures standard to the organization
  • Ability to coordinate information flow and internal processes
  • Demonstrates knowledge of internal operations and develops relationships to facilitate workflow
  • Gathers resources and information needed to complete work

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $38,000 - $43,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.