Claims Customer Service Rep - National General in Work From Home at National General Insurance

Role Overview

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Serves as initial contact for claim reporting. Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. This role is also responsible for assisting where needed with training and special projects.

National General is seeking a Claims Customer Service Rep. The ideal candidate will have experience working for an insurance carrier handling inbound calls. This position will consist of handling heavy phones regarding liability, setting up auto claims, and anything in between.

*Training is paid, and consists of a 4-week IN-OFFICE training program. The training will be held at our NY Uniondale office - MUST live locally to drive for training. Once training is complete, this will be a fully work from home / remote position. We will supply work from home equipment.

Job Summary:

Serves as initial contact for claim reporting.  Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. This role is also responsible for assisting where needed with training and special projects.

Key Responsibilities:

• Communicates effectively with internal and external customers

• Identifies the customer’s need and responds appropriately and efficiently with a sense of urgency

• Follows established guidelines specific to each claim report or inquiry

• Locates, confirms and documents appropriate information, which may involve multiple systems

• Remains current on constant process updates and technology used within the company

• May utilize multiple communication channels including but not limited to telephone, fax, email, or online chat, to assist the client

• Acts as a mentor and assists with training as needed

• May assist with special projects

Preferred Qualifications:

Education and Experience

• High School diploma or equivalent experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Bilingual in English and Spanish is a HUGE plus!

• Experience in customer service or call center with the ability to empathize with the customer

• Ability to multi-task (i.e. talking and typing simultaneously) in a fast-paced environment

• Organizational and time management skills

• Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

• Professional verbal and written communication skills

• High degree of initiative, mature judgment and discretion

• Ability to navigate through multiple systems with speed and accuracy

#LI-KM1

Compensation

Compensation offered for this role is $18 - 25 per hour and is based on experience and qualifications.

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.®

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.