Claims Customer Service Rep in New York, NY at National General Insurance

Date Posted: 2/12/2024

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    New York, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/12/2024

Job Description

National General is seeking a Claims Customer Service Rep. The ideal candidate will have experience working for an insurance carrier handling inbound calls. This position will consist of handling heavy phones regarding liability, setting up auto claims, and anything in between.

*Training is paid, and consists of a 4-week IN-OFFICE training program. The training will be held at our NY Uniondale office - MUST live locally to drive for training. Once training is complete, this will be a fully work from home / remote position. We will supply work from home equipment.

Job Summary:

Serves as initial contact for claim reporting.  Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. This role is also responsible for assisting where needed with training and special projects.

Key Responsibilities:

  • Communicates effectively with internal and external customers

  • Identifies the customer’s need and responds appropriately and efficiently with a sense of urgency

  • Follows established guidelines specific to each claim report or inquiry

  • Locates, confirms and documents appropriate information, which may involve multiple systems

  • Remains current on constant process updates and technology used within the company

  • May utilize multiple communication channels including but not limited to telephone, fax, email, or online chat, to assist the client

  • Acts as a mentor and assists with training as needed

  • May assist with special projects

Preferred Qualifications:

Education and Experience

  • High School diploma or equivalent experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Bilingual in English and Spanish is a HUGE plus!

  • Experience in customer service or call center with the ability to empathize with the customer

  • Ability to multi-task (i.e. talking and typing simultaneously) in a fast-paced environment

  • Organizational and time management skills

  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills

  • Professional verbal and written communication skills

  • High degree of initiative, mature judgment and discretion

  • Ability to navigate through multiple systems with speed and accuracy

National General prides itself on offering our employees a robust Total Rewards package which includes base salary.  The base range offered for the role is: $38,150 - $46,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors.  Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.