ONSITE- Lender Services- Loss Drafts Associate III - Check Control Unit in Mesa at National General Insurance

Job Description

Job Summary:

The Loss Drafts Associate lll is responsible for performing loss draft and property damage requirements including processing documents, ordering and reviewing inspections, working loss draft queues and evaluating exceptions. This role supports borrowers and contractors by providing detailed information on how to progress a claim file, de-escalate calls and process complaints, and handle disbursement of claim funds.

Key Responsibilities:

• Follows standard procedural guidelines for performing tasks
• Responds to written and verbal customer requests, inquiries in a timely and professional manner
• Validates documents pertaining to claim
• Orders and reviews inspection results
• Requests claim funds when applicable
• Updates records and note system
• Backs up as needed to meet client requirements and SLA’s
• Verifies claim check deposits
• Processes draws/draw approvals and payee header requests for claims
• Assists with cross training inbound representatives on borrower follow up queue
• Assists Workforce Management chat monitoring and help desk chats

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• High school diploma or equivalent experience
• 1 or more years of experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Working knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to communicate effectively both verbally and written
• Analytical skills
• General system application and processing knowledge
• Ability to follow established guidelines to focus on details and complete tasks attentively and thoroughly
• Ability to utilize established procedures to guide decision-making

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National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $36,800 - $40,900 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at