Telephone Claims Representative Trainee, I, II or Sr. in Work From Home at National General Insurance

Date Posted: 4/28/2024

Job Snapshot

Job Description

Job Summary:

The Claims Inside Auto Trainee Analyst II is responsible for investigating and confirming the facts of loss for automobile accidents.  This role determines coverage, liability, damages and otherwise adjusts and negotiates claims within authority.

Key Responsibilities:

  • Handles basic investigation regarding most aspects of auto claims (coverage, liability and damages)
  • Exhibits basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
  • Partners to determine subrogation or fraud potential and how to handle
  • Applies a basic understanding of systems and technology used within the company
  • Identifies customer needs and works to meet those needs using appropriate customer service skills
  • Begins recognizing and identifying body parts of a vehicle and other potential property damage

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • Bachelor’s degree preferred or equivalent experience
  • 0-2 years of related experience

Certificates, Licenses, Registrations

  • Ability to obtain and maintain adjuster licenses as required

Functional Skills

  • Customer service orientation
  • Effective verbal and written communication skills
  • Time management skills from a global case management and pending perspective (vs. transactional)
  • Problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
  • Proficient in Word and Outlook

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base amount offered for the role is $43,500--$70,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.