Customer Service Representative - No-Fault in Saddle Brook at National General Insurance

Date Posted: 9/19/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Saddle Brook
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/19/2022

Job Description

Job Summary:

Serves as initial contact for claim reporting.  Responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim. This role is also responsible for assisting where needed with training and special projects.

Key Responsibilities:

  • Communicates effectively with internal and external customers
  • Identifies the customer’s need and responds appropriately and efficiently with a sense of urgency
  • Follows established guidelines specific to each claim report or inquiry
  • Locates, confirms and documents appropriate information, which may involve multiple systems
  • Remains current on constant process updates and technology used within the company
  • May utilize multiple communication channels including but not limited to telephone, fax, email, or online chat, to assist the client
  • Acts as a mentor and assists with training as needed
  • May assist with special projects

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

  • High School diploma or equivalent experience

Certificates, Licenses, Registrations

  • None

Functional Skills

  • Bilingual in English and Spanish
  • Experience in customer service or call center with the ability to empathize with the customer
  • Ability to multi-task (i.e. talking and typing simultaneously) in a fast-paced environment
  • Organizational and time management skills
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills
  • Professional verbal and written communication skills
  • High degree of initiative, mature judgment and discretion
  • Ability to navigate through multiple systems with speed and accuracy

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000
.

Job Requirements

About National General Holdings:

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at

(336) 435-2000
.