Search Our Jobs
- {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}
Job Description
Job Summary:
The Loss Drafts Associate Team Lead l is responsible for supervising delivery of loss drafts services within area of responsibility by delegating workload, monitoring direct reports, collaborating with team management and supporting client relationships to guide delivery of effective services and support oversight of home repair compliance in the event of property loss.
Key Responsibilities:
- Support loss drafts management team by overseeing completion of delegated tasks, monitoring loss drafts claim documentation processing and assisting with workflows as required to ensure accuracy and effectiveness of operations within area of responsibility
- Guide delivery of accurate and efficient loss drafts services by conducting regular quality checks, tracking contributions of team members, monitoring adherence to established guidelines and collaborating with team management to recommend improvements and share feedback on effectiveness of loss drafts processes
- Support positive client relationships within assigned area by communicating with key external stakeholders as required to clarify and resolve inquiries, solicit feedback and understand client needs and expectations
- Leverage subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows, manage escalated service calls and resolve complex issues and client inquiries
- Supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
Supervisory Responsibilities:
This job has supervisory duties
Preferred Qualifications:
Education and Experience
- Bachelor’s Degree or equivalent experience
- 2 or more years of related experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Ability to coach and develop team leads
- Ability to supervise daily operations of team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve high productivity and meet service level expectations
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint
- Ability to effectively communicate both written and verbal
- Ability to manage expenditures to budget
#LI-JJ1
#ngls
National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $52,500 - $60,200 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
Job Requirements
About National General Holdings:
National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.
National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!
Companies and Partners
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.
In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:
• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)
National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.
In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.
