User Acceptance Test Specialist in Mesa, AZ at National General Insurance

Date Posted: 10/10/2019

Job Snapshot

Job Description

Primary Purpose:

Conduct the user acceptance testing (UAT) and post production validation (PPV) of development projects to maintain accuracy and functionality of system’s and processes.  UAT Test Specialists will execute and perform UAT and PPV testing and validation to determine pass/fail results for test step in test cases in assigned business projects.  Develop acceptance test and post production validation cases for functional changes and regression scenarios with pass/fail criteria.  Maintain a strong subject matter expertise in a variety of business processes.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Executing thorough UAT testing by analyzing project requirement documents
  • Writing comprehensive test cases from requirement documents
  • Contribute to the development and maintenance of test case library by reviewing existing cases, making changes and updates as required, and contributing to the creation of a framework for future testing that increases efficiency and avoids duplication of work
  • Identifying defects within the software and provide detailed explanation and examples
  • Work with IT to resolve and retest defects
  • Attend business requirements review sessions
  • Attend test planning and test status meetings
  • Facilitates UAT test case review meetings
  • Executing manual UAT within a test environment
  • Conduct regression testing
  • Create, execute and update test cases, test results and defects in HP Quality Center
  • Facilitates UAT with the customer and obtains stakeholder approvals




Required Skills/Abilities

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Associates Degree or equivalent education, training and work-related experience
  • 0-3+ years relevant experience within National General Lender Services systems and processes
  • Knowledge of insurance processing, policies, practices, trends, technology and information affecting the business and organization
  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
  • Knowledge of Microsoft Outlook, Word and Excel, SharePoint Sites
  • Working knowledge of internal processing applications
  • Must possess effective verbal and written communication skills
  • Follow instructions and established guidelines to focus on details and complete tasks attentively and thoroughly
  • Adapt and be flexible in a fast-paced and changing environment
  • Seek advice and escalate issues when necessary
  • Adhere to assigned schedule and demonstrate punctuality and consistent attendance
  • Positive, pleasant and supportive disposition towards co-workers and colleagues
  • Maintain composure during high stress situations
  • Demonstrate ability to think critically
  • Ability to effectively translate technical information to all audiences
  • Align individual performance with department expectations by adhering to established schedules, setting work-related goals and communicating with management to report achievements and solicit feedback
  • Understand the goals of lines of business and actively look for ways to meet them
  • Ability to remain in a stationary position for extended periods of time
  • Able to operate basic office equipment including telephone, headset and computer
  • Contribute to a positive work environment by influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives



Desired Skills:

  • HP Quality Center – Knowledge of HP Quality Center
  • Demonstrate interest in enhancing knowledge; seeks opportunities to learn and grow


Job posting ID: 2019-3569

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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