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Insurance Operations Team Lead - EP in Fort Worth, TX at National General Insurance

Date Posted: 6/3/2019

Job Snapshot

Job Description

Primary Purpose:

Support insurance servicing team leadership by assisting with management of department operations, advising and mentoring peers, conducting quality checks and processing insurance-related documentation across multiple workflows to assist with achievement of service level expectations


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Implement effective processing of multiple insurance-related documentation queues by analyzing complex data, resolving exceptions and updating clients’ systems of records to ensure accuracy and completeness of database information
  • Ensure success of insurance operations team by resolving basic escalated issues and guiding peers on best practices to increase effectiveness and efficiency of processing functions
  • Foster adherence to service level agreements by encouraging team and completing high volume of data entry and processing multiple insurance-related documentation queues quickly and accurately to meet department quality and productivity standards
  • Support delivery of accurate and efficient processing services by tracking productivity of team members, conducting regular quality checks and delivering regular reports to inform insurance servicing team leadership and provide feedback on team performance
  • Assist with department initiatives by participating in assigned projects and assuming supervisory duties as required to support delivery of effective services and ensure team alignment with business goals
  • Provide subject matter expertise by utilizing comprehensive knowledge of processes, queues and client-specific procedures to support multiple workflows and resolve complex, escalated processing issues
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Support National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • 4 years relevant experience
  • Experience in a high-volume processing environment; increasing levels of responsibility
  • Applied knowledge of procedures and best practices for documentation processing and data entry
  • Basic knowledge of leadership principles and best practices
  • Applied knowledge of principles and processes for providing timely and effective customer service
  • Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
  • Working knowledge of Microsoft Outlook, Word and Excel
  • Motivate, develop and mentor people as they work; share knowledge with others and provide effective performance feedback
  • Quickly and accurately perform data entry to keep logs, records and files up-to-date and readily accessible
  • Evaluate basic problems to identify possible solutions and escalate issues when necessary
  • Follow established guidelines to focus on details and complete tasks attentively and thoroughly; utilize established procedures to guide decision-making
  • Conduct tests and inspections of services and processes to evaluate quality and performance of peers
  • Ability to adapt to new situations and learn quickly 
  • Adhere to assigned schedule and demonstrate punctuality and consistent attendance
  • Must possess effective verbal and written communication skills
  • Promote collaboration, knowledge-sharing and teamwork; understand team dynamics and utilize the individual strengths of each member to achieve results
  • Take the initiative to set personal performance goals and seek opportunities for learning and growth


Desired Skills:

  • Working knowledge of internal processing applications and lender-specific procedures



Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.