Service Support Representative in Winston-Salem, NC at National General Insurance

Date Posted: 12/3/2019

Job Snapshot

Job Description

Primary Purpose:

Responsible for processing requests received from internal and external customers and exception reports generated by the policy system.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Process policy level requests such as endorsements, renewals, claims requests,  reports, cancellations, returned mail and Department of Motor Vehicle requests and errors
  • Process policy level requests for Health such as association support, policy and billing questions, cancellation requests, updating customer profiles, processing billing adjustments/drafts,  and  refunds
  • Code agency mergers and partial book of business buy outs
  • Process less complex policy “clean ups” as a result of system issues Perform processing functions to include making decisions to follow up or refer when applicable
  • Identify document types and routes as applicable
  • Handle the majority of processing requests independent of a lead or supervisor
  • Share feedback when training opportunities are identified
  • Promote teamwork through consistency, reliability and group cohesiveness
  • Effectively communicate through oral and written communication
  • Provide superior service by delivering a WOW experience for all customers as a result of processing approach
  • Continuously consider process improvements and shares opportunities with Leadership
  • Complete administrative tasks such as entering daily productivity and time in Work Day
  • Follow work plans while maintaining an acceptable level of service, customer satisfaction and quality


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School diploma or general education degree (GED)
  • Must possess effective verbal and written communication skills
  • Must perform well in high-energy, dynamic and team-oriented environments
  • Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
  • Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to work independently as well as in a team environment
  • Highly effective in multi- tasking, and exercising sound judgment
  • High degree of dependability, motivation and flexibility
  • Ability to successfully complete HIPPA certification annually (Health)
  • Ability to consistently utilize proper procedures and resources to determine proper action to be taken
  • Demonstrates strong attention to detail and timeliness in order to meet customer service expectations


Desired Skills:

  • Ability to type a minimum of 30 words per minute
  • Previous experience in insurance  with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health and/or homeowners products
  • Active Property & Casualty License
Job posting ID: 2019-4154

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.



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